Customer Services

Customer Service

Payments

We accept Visa, MasterCard, American Express, Diners Club and PayPal.

Delivery

Celtic Tweeds estimated delivery time and shipping fee vary per country. Your products will be delivered through the postal service or DHL, and are traceable at any time. Express deliveries are completed on the next available working day, before noon where possible. Once your order has been dispatched, you will receive an interactive text message advising of the expected delivery date based on your postal code. You will also have the ability to reschedule, reroute or conveniently collect from a DHL Service Point, via this text.

 

Return

Should your purchase not meet your expectations, you may return the product(s) within 30 days after delivery for a refund or exchange. Products that are altered cannot be exchanged.

The return delivery docket that is enclosed with your shipment can be used to return your order, via the DHL system the goods can be collected at any of their listed delivery point.

Your payment will be refunded less the cost of your return €35.00 from Europe, and USA, from Ireland €10

 

Tailoring Service

Celtic Tweeds are passionate about giving you clothing that fit perfectly. Additionally, we offer an in-store alterations service by skilled tailors that can do most alterations while you wait. If you want even more, you can choose to have items made through our Made-to-Measure service which is available by appointment or call our customer service centre to discuss at 01-8416144

Your Celtic Tweeds Account

Having a Celtic Tweeds account gives you many benefits:

  • Track and trace your orders, and review past purchases
  • Register returns and exchanges and plan pick-ups
  • Save your measurements, payment methods and addresses

Login   Create an Account

 

Customer Service

Give us a call

+353-1-8416144

We are available from Mon-Sat from   9am – 5pm GMT

Send us an email

adel@celtictweeds.ie